The customer journey has been reimagined. For so many years it has consisted of driving to a destination, parking, and getting on our way. Unless you were in an urban core, you most likely arrived where you were going in a vehicle. The parking industry has successfully dedicated years to identifying solutions and strategies to make the parking experience as seamless and comfortable as possible.

However, in recent years the customer journey has incorporated other alternative mobility and transportation options along the way. From public transportation like buses and trains to mobility options like scooters and bicycles. Many people use a combination of these modes, along with driving, to get to where they are going.

Parking is often the first part of the journey, with drivers arriving at a parking facility or lot and then catching their train or completing their trip on a bike, scooter, or even walking. As cities continue to develop and parking becomes more limited, it’s increasingly difficult to park directly at your destination. These alternative modes have helped people get to more places more easily than they could before. Touchless parking streamlines and expedites the entire process, allowing people to park their vehicle and get right to the next part of their journey quickly and seamlessly.

Touchless solutions have already played a role in these options, and the day is coming where they will all be incorporated into one. Now people can purchase their train or bus passes, or reserve a bike or scooter, through their mobile app just like they can reserve, manage, and pay for their parking. At Yankee Stadium, ParkEngage worked with City Parking to allow patrons to accomplish all parking and transportation related tasks including making parking reservations, purchasing parking passes, purchasing bus passes, and more. The ParkEngage Online Reservations solution significantly improved the patron experience, while helping the operator manage real-time pricing and availability, enhance customer service and loyalty, and increase revenues.

As parking solution providers, we are always looking ahead at how our solutions can help get people where they are going, from the time they leave their homes until they return. Touchless solutions continue to make these journeys seamless. Check out the entire ParkEngage Suite of Solutions!

First impressions are key to any experience. They can have a significant impact on someone’s opinion of a person or place. Parking is the first (and the last) impression most people get when visiting a destination. It can quite literally determine whether or not they return.

Parkers today have extremely high expectations when it comes to their parking experience. Safety and security is of course their number one priority, both for themselves and their vehicle. The next priority is convenience. Given the significant increase in parking technologies presented to them today, many are looking for the opportunity to arrive and depart in the most efficient and quick manner possible. Touchless parking is the perfect solution to these expectations.

From self-park to valet operations, touchless parking technologies offer the convenience every customer wants. With these solutions, parkers can arrive, drop off their vehicle, pay, and depart the facility quickly, seamlessly, and touch free.

Parking should not be something people even have to think about. It should be that simple. They should be able to easily drop off their vehicle and go straight to their destination without long wait times, figuring out payment machines, or interacting with staff. Touchless parking solutions get people where they want to be as quickly as possible. They also help free up time and resources from parking staff, allowing them to focus on other efforts like safety, maintenance, and customer service. ParkEngage offers end-to-end touchless parking for both self and valet garages, comprehensive customer relationship management, mobile valet, permit parking, and parking inventory and multi-channel management. ParkEngage can integrate our solutions with any existing parking equipment or applications, or work with our clients to create custom applications that meet their unique needs. Check out the entire ParkEngage Suite of Solutions today!